CREDIT COLLECTORS TEAM LEAD
- Post Date:June 4, 2026
- Views 856
Job Description
KSM MANAGEMENT CONSULTANTS, the largest HR firm in Zambia recently acquired GOZAMBIAJOBS.CO.ZM, becoming the largest recruitment platform in the country. We are recruiting on behalf of our sister company Fast Debt Managers in the Debt Finance industry.
Credit Collectors Team Lead
The Credit Collectors Team Lead is responsible for supervising and guiding a team of credit collectors to ensure effective, ethical, and timely recovery of outstanding debts. The role focuses on team performance, compliance with collections policies and regulations, customer engagement, and achieving recovery targets while maintaining professional standards.
Key Responsibilities:
- Lead, coach, and motivate a team of credit collectors to achieve daily, weekly, and monthly collection targets
- Allocate accounts and portfolios to collectors and monitor workload distribution
- Conduct regular performance reviews, coaching sessions, and team meetings
- Identify training needs and support skill development within the team
- Oversee day-to-day debt collection activities to ensure efficiency and effectiveness
- Ensure collectors follow approved collection strategies, call scripts, and escalation processes
- Monitor promise-to-pay arrangements and follow up on defaulted accounts
- Handle escalated or complex accounts and negotiate repayment plans where required
- Track team KPIs such as recovery rates, contact rates, roll rates, and aging
- Prepare and submit regular performance reports to management
- Analyze collection trends and recommend improvements to strategies and processes
- Ensure all collection activities comply with company policies, legal requirements, and ethical standards
- Monitor call quality and customer interactions to maintain professionalism
- Address customer complaints and disputes in a timely and fair manner
- Ensure accurate documentation and record-keeping of all collection activities
- Liaise with internal departments such as Legal, Finance, and Customer Service
- Maintain professional relationships with clients and debtors
- Support management during audits or client reviews
Qualifications & Experience:
- Diploma or Degree in Business Administration, Finance, Banking, Accounting, or related field
- Minimum of 2- 3 years’ experience in debt collection or credit control
- At least 1–2 years in a supervisory or team lead role
- Strong understanding of debt collection laws, regulations, and best practices
Method of Application
Should you closely fit the above requirements and are interested in this position, kindly send your CV to: jobs@gozambiajobs.co.zm or send to jobs@ksm.co.zm by/before 10th June 2026 clearly stating in the e-mail subject line the POSITION you are applying for or Visit our websites: http://www.ksm.co.zm / www.gozambiajobs.co.zm
KSM – WE CONNECT PEOPLE TO JOBS AND JOBS TO PEOPLE.