HOTEL MANAGER
- Post Date:December 9, 2025
- Views 2854
Job Description
KSM MANAGEMENT CONSULTANTS, the largest HR firm in Zambia recently acquired GOZAMBIAJOBS.CO.ZM, becoming the largest recruitment platform in the country. We are recruiting on behalf of our sister company JBH in the hospitality industry.
Role Description
The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel to ensure guest satisfaction, staff performance, operational efficiency, and profitability. This role involves strategic planning, staff supervision, financial management, customer service, and ensuring the highest standards in hospitality are maintained.
Key Responsibilities:
- Manage all aspects of hotel operations including front office, housekeeping, food and beverage, maintenance, and security.
- Ensure smooth and efficient day-to-day functioning of the property.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.
- Lead, motivate, and manage hotel staff across all departments.
- Conduct regular staff meetings, training, and performance evaluations.
- Foster a positive and professional working environment.
- Develop and manage the hotel’s budget, forecasts, and financial performance.
- Monitor expenses and revenue, ensuring profitability and cost control.
- Approve payroll, purchasing, and vendor contracts.
- Ensure exceptional service standards are delivered consistently.
- Resolve guest complaints and issues promptly and professionally.
- Monitor online reviews and respond when necessary.
- Work with the sales and marketing team to promote the hotel and increase occupancy.
- Oversee pricing, packages, and promotions to maximize revenue.
- Build and maintain relationships with travel agents, tour operators, and corporate clients.
- Ensure compliance with health, safety, licensing, and legal regulations.
- Maintain hotel property standards as per brand or classification requirements.
Education and Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years’ experience in hotel management or senior supervisory role.
- Proven track record in customer service, financial oversight, and team leadership.
- Knowledge of hotel management software
Method of Application
Should you fit the above requirements and are interested in this position, kindly send your CV to: jobs@gozambiajobs.co.zm or send to jobs@ksm.co.zm by/before 19TH December 2025 clearly stating in the e-mail subject line the POSITION you are applying for or Visit our websites: http://www.ksm.co.zm / www.gozambiajobs.co.zm
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