MULTIPLE POSITIONS

Job Description

KSM MANAGEMENT CONSULTANT, the largest HR firm in Zambia recently acquired GOZAMBIAJOBS.CO.ZM, becoming the largest recruitment platform in the country is now actively looking to recruit for Multiple Positions to join our team.

1. CLIENT RELATIONSHIP OFFICER

He/She will build, maintain, and strengthen relationships with clients by ensuring efficient service delivery, timely communication, and effective coordination between clients and the debt recovery team. He/She will focus on client satisfaction, retention, and business growth.

Responsibilities:

• Serve as the primary point of contact for assigned clients.
• Maintain strong, professional relationships to ensure client satisfaction and retention.
• Provide regular updates to clients on debt recovery performance and account status.
• Address and resolve client queries, concerns, and complaints promptly.
• Conduct client review meetings and prepare performance reports.
• Liaise with the collections team to track progress on assigned portfolios.
• Ensure client instructions are clearly communicated and executed accurately.
• Monitor service level agreements (SLAs) and ensure compliance.
• Analyze portfolio performance and suggest strategies to improve recovery rates.
• Prepare weekly and monthly performance reports for clients and management.
• Maintain accurate client records and documentation.
• Ensure proper filing of contracts, agreements, and correspondence.
• Support onboarding of new clients, including documentation and system setup.
• Identify opportunities for upselling or expanding services to existing clients.
• Support management in preparing proposals and presentations.
• Assist in client retention strategies and relationship-building initiatives.

Requirements

• Diploma or Degree in Business Administration, Marketing, Finance, or related field.
• Minimum of 3 years’ experience in client service, relationship management, or debt collections.
• Strong understanding of debt recovery processes is an added advantage.
• Proficiency in Microsoft Office and reporting tools.
• Excellent communication and negotiation skills

2. INTERNATIONAL TALENT ACQUISITION SPECIALIST

To lead and manage international recruitment processes for KSM Management Consultants by sourcing, attracting, and placing qualified talent across various industries and global markets. He/She will focus on building international talent pipelines, ensuring compliance with cross-border recruitment regulations, and delivering high-quality candidates to clients.

Responsibilities:

• Manage end-to-end international recruitment processes for assigned clients.
• Source candidates globally using job boards, social media platforms, databases, and international networks.
• Develop and maintain international talent pipelines across key sectors.
• Conduct interviews, competency assessments, and candidate evaluations.
• Shortlist and present qualified candidates to clients within agreed timelines.
• Liaise with international clients to understand recruitment needs and job specifications.
• Provide market insights on talent availability, salary benchmarks, and hiring trends.
• Ensure high levels of client satisfaction and timely delivery of services.
• Participate in client meetings and recruitment strategy discussions.
• Ensure compliance with international labor laws, visa requirements, and employment regulations.
• Coordinate documentation related to work permits, contracts, and onboarding processes.
• Maintain accurate recruitment records and reports.
• Support business development initiatives by identifying new international recruitment opportunities.
• Build partnerships with foreign institutions, recruitment networks, and industry associations.
• Promote KSM’s international recruitment services.
• Track and report recruitment metrics (time-to-fill, cost-per-hire, placement success rate).
• Maintain updated candidate databases and CRM systems.
• Meet assigned recruitment targets and KPIs.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Minimum 3 – 5 years’ experience in recruitment, with exposure to international hiring.
• Strong knowledge of global recruitment practices and cross-border hiring processes.
• Experience with international job boards and sourcing platforms.
• Excellent communication and stakeholder management skills.
• Member of the Zambia Institute of Human Resource Management (ZIHRM) – must be registered.

3. HUMAN RESOURCE INTERNSHIP OPPORTUNITES (4)

Human Resources Interns to join our HR and Training team. This internship is a great opportunity for individuals looking to gain hands-on experience in a dynamic HR environment and to develop skills in recruitment, employee engagement, Learning and development and HR administration.

Key Responsibilities:

• Assist with the recruitment process, including job posting, CV screening, interview scheduling, and candidate communication
• Support on boarding and off boarding processes
• Maintain and update employee records and HR databases
• Help coordinate HR events, training sessions, and employee engagement activities.
• Assist in drafting HR documents, such as letters, memos, and reports
• Assist in drafting training materials.
• Provide administrative support to the HR team as needed
• Assist in the training programs.
• Coordinate and assist in managing training calendars.

Requirements:

• Degree/Diploma in Human Resources Management, Business Administration, or related field.
• No experience needed just qualifications.
• Strong analytical and Excel skills, powerpoint will be added advantage.
• Member of the Zambia Institute of Human Resource Management (ZIHRM) – must be registered.

Method of Application

Should you closely fit the above requirements and are interested in this position, kindly send your CV to: jobs@gozambiajobs.co.zm or send to jobs@ksm.co.zm by/befsaore 5^th March   2026 clearly stating in the e-mail subject line the POSITION you are applying for or Visit our websites: http://www.ksm.co.zm / www.gozambiajobs.co.zm or  Download our Recruitment App from Google Play store search for: RECRUITER KSM.

KSM – WE CONNECT PEOPLE TO JOBS AND JOBS TO PEOPLE.