Job Description
KSM MANAGEMENT CONSULTANT, the largest HR firm in Zambia recently acquired GOZAMBIAJOBS.CO.ZM, becoming the largest recruitment platform in the country is now actively looking to recruit for a Receptionist on behalf of our client in the NGO sector.
About the Role
The Receptionist will serve as the first point of contact for visitors, partners, and stakeholders. The candidate will be responsible for delivering professional front-desk services, managing communication channels, and providing administrative support to ensure efficient office operations in alignment with the organization’s mission and values.
Key Responsibilities
A. Front Desk & Customer Service
- Welcome visitors warmly and direct them to the appropriate offices or staff members.
- Maintain a clean, organized, and professional reception area.
- Manage visitor logs, issue visitor badges, and enforce security protocols.
- Respond to inquiries from beneficiaries, partners, donors, and the public.
B. Communication & Correspondence
- Answer, screen, and forward incoming calls in a courteous and timely manner.
- Manage incoming and outgoing mail, parcel deliveries, and courier services.
- Handle general email inquiries and forward them to relevant departments.
- Support internal communication by disseminating notices, memos, and announcements.
C. Administrative Support
- Assist with scheduling meetings, booking venues, and preparing meeting materials.
- Support travel arrangements (transport, accommodation) for staff when required.
- Maintain office supplies inventory and initiate replenishment.
- File documents and maintain updated records and databases.
- Provide administrative support for events, workshops, and community activities.
D. Office Management Assistance
- Support the Admin/Operations team with basic logistics and procurement tasks.
- Liaise with service providers such as cleaners, security, and maintenance personnel.
- Assist with tracking office equipment and ensuring proper use and storage.
Qualification:
- Diploma/ Bachelor’s Degree in Social Sciences preferable Public Relations, LLB, Human Resource, Business/Public Administration
- Minimum 1–2 years’ experience in a receptionist or administrative role.
- Experience working in an NGO or donor-funded environment is an added advantage.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional telephone etiquette and customer service skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Ability to handle sensitive information with discretion.
- Fluency in English; knowledge of local languages is an asset.
- Ability to work under pressure and maintain a positive attitude.
Method of Application
Should you closely fit the above requirements and are interested in this position, kindly send your CV to: jobs@gozambiajobs.co.zm or send to jobs@ksm.co.zm by/before 10th December 2025 clearly stating in the e-mail subject line the POSITION you are applying for or Visit our websites: http://www.ksm.co.zm / www.gozambiajobs.co.zm or Download our Recruitment App from Google Play store search for: RECRUITER KSM.
KSM – WE CONNECT PEOPLE TO JOBS AND JOBS TO PEOPLE.
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