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TELE-MARKETERS

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TELE-MARKETERS

  • Post Date:February 18, 2022
  • Views 1932
0 Applications
Job Description

KSM MANAGEMENT CONSULTANT, the largest HR firm in Zambia recently acquired GOZAMBIAJOBS.CO.ZM, becoming the largest recruitment platform in the country is now actively looking to recruit TELE-MARKETERS.

DO YOU HAVE WHAT IT TAKES?

The TELE-MARKETERS will be responsible for selling and marketing various KSM training and services across the country.

Duties and Responsibilities:

  • Sell and Cross-sell the company’s product and services whilst building long term profitable customer relations.
  • Provide weekly call reports.
  • Prepare and share target sales plans.
  • Complete customer surveys to obtain information about potential customers.
  • Answering incoming calls from prospective customers.
  • Sell and up-sell all products allocated to them and avoid any possible miss-selling.
  • Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.
  • Deliver agreed customer and product sales and profitability targets.
  • Create and monitor customer sales programs.
  • Responsible for keeping self and supervisors up to date on competitor and market development.
  • Provide feedback for product and service changes, amendments and developments.
  • Develop strong internal relationships to support the successful servicing of customers and the delivery of sales targets.
  • Maintaining records of customer contacts
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Work with team members on the call floor to meet sales and performance goals.
  • Escalate customer complaints and resolution processes in the portfolio.
  • Ensure all KYC documentation is completed.

Education & Experience

  • Minimum Qualification of Bachelor’s Degree in Sales and marketing.
  • 1-3 years of proven previous experience in customer service, telemarketing or similar sales role.
  • Experience in a position where meeting sales goals was an important indicator of performance.
  • Presentable, mature with good communication skills (both orally and written).
  • Should be sales aggressive, effective communicator, team player, sociable, versatile, resourceful, hardworking and should exhibit initiative
  • Should have all the necessary customer service, marketing and communication skills to confidently market and sell products.
  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Works well independently and is good at time management.
  • Good presentation, Numeric and analytical skills
  • Uses the best phone etiquette practices.
  • Ability to use Basic Microsoft Applications
  • Be able to demonstrate a keen ability to inter-relate with people of diverse backgrounds and should be able to communicate at all levels with a great service-orientated disposition.

Method of Application

Should you closely fit the above requirements and are interested in this position, kindly send your CV to: jobs@ksm.co.zm / jobs@gozambia.co.zm  by / before 24th  February, 2022 clearly stating in the e-mail subject line the POSITION you are applying for or Visit our websites: http://www.ksm.co.zm / www.gozambiajobs.co.zm or  Download our Recruitment App from Google Play store search for: RECRUITER KSM.

KSM – WE CONNECT PEOPLE TO JOBS AND JOBS TO PEOPLE.