Job Description
As a Collections Agent, The Employee is required to perform the following duties and undertake the following responsibilities in a professional manner.
- Discuss payment options with customers to ensure prompt payment of their loans.
- Input customer call response and feedback in company System Collection module.
- Retain customer loyalty while initiating process for collection of payment.
- Deal with customers diligently, courteously and professionally while communicating with customers.
- Customer engagements and education on current/ongoing marketing campaigns
- Gather and collect customer feedback/complaints when they arise.
- Cross & upselling company products and services
- Provide customers with education/awareness and tips on lending and repayments
- Give or try to solve customers’ challenges whenever they arise.
- Other duties as may arise from time to time and as may be assigned to the employee.
Method of Application
Should you fit the above requirements and are interested in this position, kindly send your CV to: jobs@gozambiajobs.co.zm or send to jobs@ksm.co.zm by/before 17TH APRIL, 2025 clearly stating in the e-mail subject line the POSITION you are applying for or Visit our websites: http://www.ksm.co.zm / www.gozambiajobs.co.zm
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