Collections Manager

Application deadline date has been passed for this Job.
KSM Management Consultants
  • Post Date: February 8, 2022
  • Applications 0
  • Views 1838
Job Overview

Job Description: Collection Manager  

Job Purpose: This position is responsible for Collection/Recovery of outstanding in loan monthly repayments.
Key Responsibilities:
  • Monitor’s collection processes and operations; Tracks the rate of success of the entire process, trains new employees and hold training reviews for established employees
  • Identify problem accounts and provide regular updates of receivables to management
  • Based on the Monthly Aging, collections letters are to be sent to all customers with balances that are over 60 days past due. Accounts over 90 days past due receive a Payment Demand Letter with the promise of serve legal notice if payment is not received within ten business days.
  • Handles complaints or difficult calls, Makes sure employees comply with company policies when contacting individuals and other companies to collect past due balances that they owe
  • Monitors call reports to make sure collectors are making enough phone contacts each day
  • Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
  • Identify accounts requiring collection agency or legal action and coordinate collections.
  • Researches and locates missing information that is needed for the staff to perform their jobs at optimum levels

Timely reporting of debtor performance report, daily and monthly reports and use analytical skills to improve and monitor collection


Desired Profile:




  •  Must have detailed knowledge of country.
  • Relationship with related Co(bank ,debt collection,, Insurance) preferred
  • Must have strong negotiation and persuasion skills
  • Must have excellent verbal and written communication skills.
  • Must have excellent communication and inter-personal skills
  •  Sound knowledge of local language /English and must have excellent computer skills
  • Must have good critical thinking skills and exercise sound judgment.

Must have experience working with Banks/NBFC

Educational Qualifications: Commerce or Finance Graduate
Relevant years of Experience: Between 8-10 yrs of experience (overall)
Competencies: Relationship building

Communication & Interpersonal skills

Presentation skills

Team Leader

Credit management

Reportees: Collection Executives
Industry Preference: Bank/NBFC


Location and Vertical: Lusaka

Should you closely fit the above requirements and are interested in this position, kindly send your CV to: pphiri@mindsolutions.co.zm  by / before 11th February 2022 clearly stating in the e-mail subject line the POSITION you are applying for


Job Detail
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