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OPERATIONS MANAGER
- Post Date:August 16, 2024
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Job Description
OPERATIONS MANAGER will be responsible for the efficient running of an organization’s day-to-day activities. This role involves ensuring that operations align with strategic goals and contribute to the overall success of the business
Duties and Responsibilities:
- Developing and implementing operational strategies to achieve organizational goals.
- Developing and implementing effective debt collection strategies to optimize recovery rates.
- Ensure that agreed monthly targets are met.
- Develop strategies to generate revenue to the organization.
- Overseeing and managing a team of debt collectors, ensuring they are trained, motivated, and compliant with company policies and regulations.
- Managing and developing operational teams.
- Setting and tracking performance metrics for the collections team, analyzing results, and implementing corrective actions.
- Ensuring strict adherence to all federal, state, and local debt collection laws and regulations.
- Monitoring call quality and collection practices to maintain compliance and customer satisfaction.
- Identifying and mitigating risks associated with debt collection, such as legal and reputational risks.
- Ensuring customer satisfaction through efficient operations.
- Ensuring that customer interactions are handled professionally and ethically, minimizing negative publicity.
- Preparing regular reports on collections performance, key metrics, and trends.
- Assigning accounts to collectors based on their skills and experience.
- Analyzing debt aging reports to identify trends and develop strategies for older debts.
- Conducting regular training sessions on debt collection techniques, legal updates, and customer service.
- Collaborating with legal counsel on complex collection cases.
- Establishing and monitoring key performance indicators (KPIs).
- Overseeing the procurement and distribution of goods.
- Adhering to industry regulations and standards.
- Any other duties assigned.
Education & Experience
- Bachelor’s degree Business Administration/ Management/ Finance or related.
- Minimum of five (5) years relevant work experience
- Financial services background will be an added advantage.
- Able to align with company strategic plans.
- Reports presentation skills.
- Knowledge of computers in MS Office.
- Excellent oral and written communication skills.
- An analytical mind with problem-solving skills.
- Ability to work effectively in a team with leadership skills.