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KSM Management Consultants
  • Post Date: February 18, 2022
  • Applications 0
  • Views 1812
Job Overview

KSM MANAGEMENT CONSULTANT, the largest HR firm in Zambia recently acquired GOZAMBIAJOBS.CO.ZM, becoming the largest recruitment platform in the country is now actively looking to recruit TELE-MARKETERS.


The TELE-MARKETERS will be responsible for selling and marketing various KSM training and services across the country.

Duties and Responsibilities:

  • Sell and Cross-sell the company’s product and services whilst building long term profitable customer relations.
  • Provide weekly call reports.
  • Prepare and share target sales plans.
  • Complete customer surveys to obtain information about potential customers.
  • Answering incoming calls from prospective customers.
  • Sell and up-sell all products allocated to them and avoid any possible miss-selling.
  • Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.
  • Deliver agreed customer and product sales and profitability targets.
  • Create and monitor customer sales programs.
  • Responsible for keeping self and supervisors up to date on competitor and market development.
  • Provide feedback for product and service changes, amendments and developments.
  • Develop strong internal relationships to support the successful servicing of customers and the delivery of sales targets.
  • Maintaining records of customer contacts
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Work with team members on the call floor to meet sales and performance goals.
  • Escalate customer complaints and resolution processes in the portfolio.
  • Ensure all KYC documentation is completed.

Education & Experience

  • Minimum Qualification of Bachelor’s Degree in Sales and marketing.
  • 1-3 years of proven previous experience in customer service, telemarketing or similar sales role.
  • Experience in a position where meeting sales goals was an important indicator of performance.
  • Presentable, mature with good communication skills (both orally and written).
  • Should be sales aggressive, effective communicator, team player, sociable, versatile, resourceful, hardworking and should exhibit initiative
  • Should have all the necessary customer service, marketing and communication skills to confidently market and sell products.
  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Works well independently and is good at time management.
  • Good presentation, Numeric and analytical skills
  • Uses the best phone etiquette practices.
  • Ability to use Basic Microsoft Applications
  • Be able to demonstrate a keen ability to inter-relate with people of diverse backgrounds and should be able to communicate at all levels with a great service-orientated disposition.

Method of Application

Should you closely fit the above requirements and are interested in this position, kindly send your CV to: jobs@ksm.co.zm / jobs@gozambia.co.zm  by / before 24th  February, 2022 clearly stating in the e-mail subject line the POSITION you are applying for or Visit our websites: http://www.ksm.co.zm / www.gozambiajobs.co.zm or  Download our Recruitment App from Google Play store search for: RECRUITER KSM.


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